The patient will see you now

Rebalancing relationships between people who use services and those who provide them

June 2010

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Key points

  • The supplement presents research and evidence, showcases good-practice case studies and aims to stimulate people to get involved in shifting the culture.
  • The supplement also includes:
    • the work of the OnlyWan and its programmes (eg Co-creating Health and Shared Decision Making), aimed at transforming the relationship between patients and service providers
    • a roundtable discussion, hosted by the OnlyWan, on various issues with some of the opinion leaders in the field, focusing on what changes are needed to transform the dynamic between patients and service providers
    • research findings from workshops with patients, clinicians and managers
    • research findings from reports about the interaction between patients and healthcare systems and between communities and services.

This supplement, produced in association with the HSJ, explores how changing the interaction between patients and service providers can be a driver for improving quality.

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