Does the NHS measure what matters?

The measurement and reporting of health care quality is now a well-established endeavour in the NHS, with much national and local infrastructure in place to support it. But there is little understanding of how useful nationally mandated quality indicators (such as referral to treatment times, infection rates, etc) are to clinical teams, and limited awareness of what additional indicators clinicians and managers are using to measure and improve the quality of health care locally.  

Our ‘Measuring what matters?’ project is looking at how far apart national and local approaches to measuring quality are in the NHS, and how they can be brought closer together. 

Why is this research important?

A lot of time and energy is put into measuring and reporting health care quality in the NHS, at all levels of the system. Our research seeks to make the case for a realignment of national quality measurement to better support front line efforts to improve the quality of care.   

How you can help

We are looking for clinical teams to be case studies for the project. The case studies will span two medical specialties: cancer/oncology and one other (to be confirmed).     

What will being a case study site involve?

For each clinical team/case study, we will conduct around 12 semi-structured interviews with clinicians, managers and analysts. Each case study site will need to designate one person to be our main point of .

Cloud Chamber (a small consultancy with extensive experience in this area) will be conducting the interviews between April and June 2017. They are friendly and flexible and will work around participants’ busy work schedules.

What do we want to know?

Our key questions are:

  • How familiar are you with the quality indicators that are collected nationally for your area of clinical practice?
  • How useful is the data from the quality indicators that are collected nationally and what would make it more useful to you and your team?
  • How do you understand and/or measure the quality of care that you and your team provide to patients?
  • Is there anything else you’d like to do to understand and/or measure the quality of care that you provide to patients?

How do I find out more?

To find out more and/or take part, [email protected] or call 020 7664 4641.

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